Terms and Conditions
Welcome to Foremast Jewellers
These Terms and Conditions outline the rules and guidelines for using our website and purchasing from Foremast Jewellers. By using our site or placing an order, you agree to these terms.
1. Product Information
While we strive to provide accurate descriptions and images, minor variations may occur. Prices and availability are subject to change without notice.
2. Payment Terms
We accept secure payments via major credit cards and other trusted methods. All transactions are encrypted to protect your information.
3. Order Processing
Orders are typically processed within 1–3 business days. Delays may occur during peak seasons or special circumstances.
4. Shipping Policy
Shipping is free for all orders within North America (Canada, USA, and Mexico). Delivery times may vary based on your location and chosen shipping method.
5. Returns and Refunds
Returns: Customers can inquire about returns or refunds by reaching out via our Contact Us page or emailing us at foremastjewellers@gmail.com.
Damaged or Defective Items: If you receive a damaged or defective item, send us a photo or video within 30 days of receiving the item, and we’ll take care of it—whether that’s a full refund or a replacement.
Refund Timeline: Refunds may take up to 2 weeks to process, depending on the return shipping time back to our warehouse.
6. 1-Year Warranty
All Foremast Jewellers products come with a 1-year warranty. This warranty covers manufacturing defects and ensures your satisfaction with our quality craftsmanship.
7. Intellectual Property
All content, including product images and descriptions, is the property of Foremast Jewellers. Unauthorized use is prohibited.
8. Governing Law
These terms are governed by the laws of Canada and the province of Ontario.
9. Contact Information
If you have any questions or concerns, please contact us at foremastjewellers@gmail.com or through our Contact Us page.
10. Limitation of Liability
Foremast Jewellers is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. This includes but is not limited to loss of data, revenue, or profits.
11. Customer Responsibilities
- It is the customer's responsibility to ensure the shipping address provided is accurate.
- Foremast Jewellers is not responsible for packages lost due to incorrect shipping information.
12. Prohibited Uses
You agree not to use our website for:
- Fraudulent or unlawful activities.
- Disrupting the functionality or security of the site.
13. User-Generated Content
If customers leave reviews, photos, or other content on our website, you grant Foremast Jewellers the right to use, reproduce, and modify this content for marketing purposes.
14. Product Warranty Limitations
The 1-year warranty covers manufacturing defects but excludes:
- Normal wear and tear (scratches, discoloration, etc.).
- Damage caused by improper care, accidents, or unauthorized alterations.
15. Privacy Policy
Include a short clause here, such as:
We value your privacy. For more information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
16. Force Majeure
Foremast Jewellers will not be held liable for delays or failures in performance caused by events beyond our control, including but not limited to acts of God, pandemics, strikes, or natural disasters.
17. Dispute Resolution
Any disputes arising from these terms will be resolved through binding arbitration in accordance with Canadian law. By agreeing to these terms, you waive your right to a court trial.
18. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. It is the customer’s responsibility to review this page periodically for changes.